Is there a minimum age for attending the festival? The festival is generally aimed at adults of all ages. If you want to bring your children, they are also welcome from the age of 12. Please note: Minors also pay the regular fee and must be supervised by you at all times, especially during the evening event. Those who are 16 or 17 years old can also take part unsupervised. The evening event ends at around midnight and all guests must leave the event rooms by 1 a.m. at the latest. As a precaution, we would like to point out that alcoholic drinks are also sold at the drinks counters; of course, all youth protection regulations apply here.

Bring your e-ticket(s) with you to the event, either printed out or as a PDF file / Passbook file on your smartphone. We will scan the QR code on site at the festival information desks - where you will also receive your admission wristband.

No, and this means that the ticket can easily be passed on to another person. Please note: The admission wristband for the Fullpass must always be put on by our staff directly at check-in (the closure of the fabric band is sealed with special pliers) - therefore holders of such a ticket must appear in person. All other tickets are redeemed for paper wristbands that have an adhesive seal and can be attached by each guest themselves - so one person could take the admission wristbands for a whole group with them.

As the tickets are not personalized, this is no problem. As the invoice recipient, you pay for the ticket. The booking confirmation with the ticket in PDF form and as a Passbook file will then be sent to your e-mail address.

You can then give the ticket to the person receiving the gift, either in electronic form (PDF / Passbook file) or as a printout.

You can book tickets online for up to ten people at the same time. The entire booking is then made in the name of the person placing the order; the other participants do not need to be named when booking. The person making the booking then collects all the admission wristbands etc. on site (with the exception of the Fullpass, see below) and then distributes them within the group.
Please note: The admission wristband for the Fullpass must always be put on by our staff directly at check-in (the closure of the fabric band is sealed with special pliers) - therefore holders of such a ticket must also appear in person.

Yes, we offer evening tickets for Thursday to Saturday (and seats on Saturday as an optional additional booking). You can find out more about the ticket options here and all information about the evening events here.

If you cancel up to 15 days before the start of the festival, 75% of the amount you paid will be refunded. 
If you cancel between 14 and eight days before the start of the festival, 50% of the amount you paid will be refunded.
Cancellations are no longer possible from the seventh day before the start of the festival! 
However, as the tickets are not personalised, you can pass them on to third parties at any time.
Discounts from competitions, partner promotions, etc. are not taken into account; exceptions are monetary discounts such as gift vouchers purchased in advance. Partial refunds are not possible. Exceptions to this are bookings for several people on one invoice where individual tickets are cancelled. The same time restrictions apply here as for a complete cancellation. This rule does not apply to hotel bookings or other costs incurred in connection with the festival (such as travel, postage, etc.). A prerequisite for a refund is notification in writing (by email to festivals@gutmann-events.de or by letter [registered mail recommended] to Gutmann Events GmbH & Co. KG, Leo-Wohleb-Str. 1, 79098 Freiburg) within the above-mentioned deadlines.

No problem, you can use this link to download your e-tickets or have them sent to you again by e-mail.

Depending on your selection, you will receive an e-mail in a few minutes, either with the tickets attached or a link with which you can download your tickets.

Please also check your SPAM folder and have your tickets resent here: Ticket customer tool